A truly unique role to work as VP of Customer Success and Logistics role, offering the opportunity to transition into technology working for a hugely successful software company in Cambridge, UK.
Within this role, you will guide the leadership team to improve processes and the customer experience. You will have a wealth of experience in these areas, and will bring forward your expertise to ensure processes are implemented across the business and customers' needs and any potential issues are forseen before any changes are implemented.
VP Customer Experience (Guest Relations / Maître d‘)*
Are you a highly experienced professional in an industry known for exceptional customer experience and operations, such as high-end restaurants, cruise lines, or top hotel chains? If so, we have a unique and exciting opportunity for you to transition into the dynamic tech industry!
Our client, a highly successful software company, is seeking a VP of Customer Experience and is looking for someone who can bring a completely fresh perspective to the business, ensuring their high-profile clients continue to receive the 5-star service they expect.
The successful applicant will have an affinity for technology, however, our client is not looking to hire someone from a corporate background – they already have a brilliant customer success and support team in place.
The successful VP will have experience in what great customer service is, to lead and inspire the leadership team to enhance customer experience and operational processes. You will innovate and implement processes that anticipate and address customer needs and potential issues to elevate the overall service offering.
*We have included this longer job title to attract the attention of the correct pool of candidates. The official job title will not include the words ‘Guest Relations / Maître d’
Location: You can be based from the London or Cambridge office, UK (3 days in office / 2 days at home)
Salary: £70,000 – £100,000 + benefits + equity in the business
Requirements for VP Customer Experience (Guest Relations / Maître d‘)
- Experience in a senior role combining process, logistics and customer experience i.e. hospitality in a major hotel chain or cruise-ship etc, renowned for its exemplary customer service within a big-scale operation.
- While it is preferred for the successful candidate to come from an alternative industry from ‘Tech’ to offer a fresh perspective, you should have a demonstratable affinity to technology – i.e. maybe you once completed a technology-related degree, have overseen technology roll-outs, or completed a technology course recently (please ensure this is clearly listed on your CV)
- Brilliant communication skills – this role is highly communicative
- Confidence speaking with C-suite and senior leaders – this is an advisory role (please note you will not have direct line management responsibilities)
Responsibilities for VP Customer Experience (Guest Relations / Maître d‘)
In this role, the responsibilities include evaluating and enhancing business processes and customer experience and advising the board, ensuring the business runs smoothly and customers receive a 5-star service.. Key duties encompass:
- Advisory Role: Serving as an advisor to the senior leadership team, providing insights and recommendations on necessary changes from your wealth of experience in ensuring amazing customer experience. Collaborating with leadership to develop and execute implementation strategies that avoid creating additional issues.
- Process Review and Improvement: Analysing current processes and customer interactions to identify areas for enhancement. Implementing changes to ensure efficient operations and a superior customer experience.
- Comprehensive Assessment: Evaluating a wide range of areas, from new customer onboarding to the weekly software update roll-out for 600 users. Ensuring robust processes are in place across the business for seamless operations.
- Customer Experience Management: Overseeing the experience of 600 users during software roll-outs and other key interactions, ensuring a consistently high level of service and satisfaction.
What this offers:
- An exciting opportunity to transition your career into the future of technology
- Excellent salary and benefits, including equity in the business
- A chance to see your ideas shape the customer experience within a leading technology firm
Applications:
If you would like to apply for this brilliant opportunity, we would love to hear from you. Please send an up to date CV via the relevant link.
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing applications@redtech-recruit.com (if this email address has been removed by the job-board, full details for contact are available on our website).
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RedTech Recruitment Ltd are a technical recruitment consultancy who focus on finding roles for Engineers and Scientists . Even if the above role isn’t of interest, please visit our website to see our other opportunities.
We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Keywords-
Implementation Specialist/Manager / Guest Experience Manager / Operations Manager (Hospitality) / Concierge Manager / Event Coordinator/Manager / Hospitality Manager / Hotel Director / Cruise Director / Customer Experience Manager / Guest Relations Manager / Maître d’ / General Manager / Luxury Hotel / Restaurant Group Operations Director / Director of Guest Services at a Resort / Airline Customer Experience Manager / Casino Guest Experience Manager / Director of Front-of-House Operations / Luxury Retail Brand / Event Director for High-Profile Venues / Head of Guest Relations / Director of Operations / Boutique Hotel Chain
To apply for this job email your details to applications@redtech-recruit.com.