![A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS.](https://redtech-recruit.com/wp-content/uploads/2019/12/diamond-150x150.png)
A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS.
Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues.
First-Line Technical Support Engineer – Graduate considered
A fantastic opportunity for a graduate or professional to work as 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support inbound customer technical issues. They are looking for someone with a warm and supportive personality who can help and reassure their customers – some of whom will have limited technical knowledge. If this sounds like you then we would love to hear from you.
Location: Ipswich – a village just outside (ideally you will be able to drive but public transport options are available).
Salary: £23,000 – £25,000 per annum + benefits
Requirements for First-Line Technical Support Engineer:
- Strong technical acumen from either an IT apprenticeship, STEM degree or work experience in a technical setting
- Proven commercial experience in ensuring an amazing customer experience – if you’re a STEM graduate this doesn’t have to be from a technical setting
- Warm and supportive personality
- Excellent problem-solving skills
- Strong troubleshooting skills
- You truly care about customer experience
- Strong verbal and written communication skills – this role is largely communicating with customers via phone and email
Responsibilities for First-Line Technical Support Engineer:
- Triage customer support enquiries for a communications software suite of products
- Log all calls on the CRM
- Solve issues where possible, and escalate when needed
- Keep abreast of issues for customers and update them accordingly
What the role offers:
- Working for a tech-for-good company supporting the NHS
- Join a company with a wonderful culture proven by their excellent staff retention ratio
- Full training and pathway into the world of technical support & communications software
Applications:
If you would like to apply for this unique Support Engineer role then please send your CV via the relevant links!
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job-board, full details for contact are available on our website).
Keywords – First-Line / 1st line / Technical Support Engineer / Customer Support Specialist / Help Desk Technician / IT Support Specialist / Service Desk Analyst / Desktop Support Technician / Application Support Analyst / Software Support Specialist / User Support Technician / IT Helpdesk Support / IT Service Desk Analyst / Customer Success Engineer / Client Support Technician / Support Desk Technician / End User Support Engineer / Software Troubleshooter / Product Support Specialist / Desktop Support Analyst / Customer Service Technician / Technical Customer Support Representative
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RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities.
We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
To apply for this job email your details to applications@redtech-recruit.com.