Head of Software Support

  • Permanent
  • Job ID: 924
  • Central London
  • Salary: £60,000 - £80,000 per annum

A brilliant opportunity for a talented Head of Software Support to join a market-leading disruptive software technology firm in London.

Offering the opportunity to take ownership of the product support function, this is a unique opportunity to work for a rapidly expanding machine learning software house.

A brilliant opportunity for a talented Head of Software Support to join a market-leading disruptive software technology firm in London. Offering the opportunity to take ownership of the product support function, this is a unique opportunity to work for a rapidly expanding machine learning software house. On a daily basis, you will lead the support team while maintaining oversight across the support function, ensuring excellent customer service and support across the division

Location: Central London– 3 days in office / 2 days remote

Salary: £60,000 – £80,000 per annum + healthcare, pension etc.

Requirements for Head of Software Support

  • Strong experience within a support engineering-based role i.e. Software Support, Applications Support, Technical Support, Product Support etc.
  • A minimum of a 2.1 bachelors from an internationally renowned University in a STEM-related discipline
  • Excellent leadership skills – we are happy to consider Support Engineers who have been successfully mentoring staff and are ready for the next step, or an established leader
  • Excellent customer-facing skills
  • Confident dealing with Junior staff through to C-level
  • A motivated self-starter with a problem-solving attitude
  • Strong aptitude for picking up technologies
  • Great communication skills with fluent spoken and written English

Responsibilities for Head of Software Support

  • You will initially be fully trained on the machine learning platform to understand the intricacies of the product
  • You will then manage the support team
  • Support heavily in scaling the team
  • Oversee customer issues from initial report through to resolution, and support your team where needed
  • Support in troubleshooting, and escalation of issues to the tech team
  • Ensure the division is giving an excellent customer experience

What this offers

  • Working for an industry-leading software company who have been billed in one of the fastest 50 growing tech firms
  • Autonomy to run and scale a Head of Support Division
  • Supporting a cutting-edge machine learning platform
  • A good remuneration and benefits package

Applications

Please send an up-to-date CV via the relevant link.

Keywords: Head of Support, Technical Support Manager, Product Support Manager, Customer, Client, Requirement gathering, Project management, machine-learning, Information Technology, Computer Science, Analyst, Programming, , trainee, technical, software engineering, software development, artificial intelligence, mathematics, physics, chemistry, engineering, Python, Java, C++, JavaScript, Bash, 3rd line, applications engineer

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