Permanent
Job ID: 2801
London
Posted 2 months ago
Salary: £100,000 - £150,000 per annum

We have been enlisted to help a forward-thinking tech company find a Head of Support.

This is a unique opportunity to join a fast-growing technical organisation to oversee the global support function from both a strategic and operational point of view, for this cutting-edge SaaS company.

Global Head of Support

We have been enlisted to help a forward-thinking tech company find a Head of Support.

Location: London, UK

Salary: £100,000 – £150,000 basic salary

Requirements for Global Head of Support

Experience managing a global team of support engineers
You have extensive experience providing high-quality, front-line support to users
Excellent organisational and incident management skills
Ability to critically analyse a problem through data and metrics
Experience working senior leaders across all facets of the business – commercial and technical
Operational mindset: processes, attention to detail, monitoring, feedback and improvement
Excellent academic history – a 2.1 or 1st class honours degree with at least ABB at A Level
Outstanding communication skills

Responsibilities for Global Head of Support:

Be a key leader within the organisation, working with senior leaders across all facets of the business – commercial and technical
Management of a global team of support engineers
Responsible for providing high-quality, front-line support to our users, both directly (via ticketing systems / hotline) and indirectly (via liaising with other customer-facing)
Taking a pro-active approach to the support function – identifying bottle necks in the business and suggesting strategic and operational solutions

What this offers:

A unique opportunity to oversee the support function of a fast-growing company
Excellent salary and benefits, including equity in the business
A chance to see your ideas shape the future of a fast-growing software house

Applications:

If you would like to apply for this brilliant opportunity, we would love to hear from you. Please send an up to date CV via the relevant link.

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing applications@redtech-recruit.com (if this email address has been removed by the job-board, full details for contact are available on our website).

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RedTech Recruitment Ltd are a technical recruitment consultancy who focus on finding roles for Engineers and Scientists . Even if the above role isn’t of interest, please visit our website to see our other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Keywords-

Global Director of Customer Support / Head of Support / VP of Support Operations / Director of Technical Support / Global Support Leader / VP Client Support Services / Head of SaaS Support / Director of User Support Experience / Global Customer Experience Lead / VP Customer Operations / Head of Technical Customer Support / Director of Global Helpdesk Operations / Head of Support Engineering / VP Global Service Delivery / Director of Client Experience and Support / VP Customer Engagement and Support / Head of Support Strategy / VP End-User Support / Director of Support Services / Head of Global Support Operations / Product Support / Software Support / Technical Support

To apply for this job email your details to applications@redech-recruit.com.

RedTech Recruitment Ltd.

5.0

Based on 91 reviews

10:18 04 Apr 25

Worked out well in finding good STEM based opportunities. Annie was especially helpful and supportive from start to end.

Eric Burns

14:46 28 Mar 25

I 100% recommend RedTech to anyone, Robert’s experience and calm manner were crucial in securing me a role.I recently had the pleasure of working with RedTech Recruitment, and I cannot speak highly enough of Robert and the company. From our first interaction, Robert ensured the whole process was seamless and comfortable. His genuine approach and dedication made a significant difference in my job search experience.Robert’s ability to provide guidance and support while maintaining a truly personable connection stood out to me. He never let the relationship feel transactional; instead, it was clear he was genuinely invested in helping me find the right opportunity. His insightful advice and proactive communication kept me informed and confident at every stage.I am highly grateful for all Robert and the team’s work, if you are looking for a recruitment agency that goes above and beyond, I wholeheartedly recommend RedTech!

Killian

13:03 26 Mar 25

Excellent recruitment agency. Great, reliable, communication with me while job searching. Brilliant general advice documents when you get to interview and reasuring contact with each consultant. Very happy with my experience with them, highly recommended.

Tess M

14:17 21 Mar 25

Emma consistently went above and beyond, often working outside of standard hours to ensure the recruitment process moved forward smoothly—no small feat given the significant time zone difference. Out of every recruiter I've ever worked with, RedTech stood out as the most communicative, keeping in touch with me daily through both phone and text. Their staff was not only professional but also incredibly helpful and friendly.

Madhura Naidu

14:11 11 Mar 25

I worked with Emma at RedTech and it was such a great experience! She provided me with resources to prepare for interviews, guided me through the hiring process, and kept me in touch with the organization from start to finish. Emma was very attentive and thoughtful throughout the process and I would highly recommend working with her and RedTech!

Mantas Maciulis

22:21 05 Mar 25

Red Tech Recruitment played a key role in helping me secure a role after graduating. Emma, Rebecca, and Robert were wonderful throughout the whole process — always friendly, supportive, and proactive.They checked in with me before and after each interview, consistently asked if I had any questions, and provided outstanding interview preparation resources that made me feel confident going in. Their communication was excellent, and I really appreciated how responsive they were at every stage.I couldn’t have asked for a better experience — highly recommend!

Robert Draper

17:40 29 Jan 25

Really pleased with my experience with Redtech. Annie reached out to me about an opportunity, and had a discussion to establish whether the role was suitable and to able to allay any concerns I'd had. She kept me regularly updated throughout the recruitment process, providing advice, checking my thoughts, and helping to secure a great offer. Annie's help made this a very stress-free experience and helped secure a great job.

Habib Ramzan

19:19 17 Nov 24

An excellent recruitment company. Emma was brilliant at finding the right role for me. She regularly checked in on me during the recruitment process and was more than happy to help me with any queries, taking away any stress and providing reassurance.

Josh Pattman

13:48 14 Sep 24

Annie Zuravel from RedTech was absolutely amazing and really helped me to get my dream job. She was very responsive, chasing up both the job and me, always asking if she could help with anything or if I needed more information. I do truly believe that she was a big reason that I got the job (thanks Annie :)). Would deffo recommend RedTech!

Nick York

15:55 06 Sep 24

RedTech are great during my time with them I spoke with Robert and Rebecca and I couldn't have asked for people to be more helpful. If I had a question they would get back to me ASAP.

Genevieve Pate

07:00 02 Aug 24

I would very much recommend working with RedTech to find a job in tech! Robert enabled me to secure my job as a recent graduate, providing me with information on jobs I would be suited for, preparation advice for interviews, offering advice on searching for properties for my relocation, and he was always happy to answer my questions.

Hayden

12:25 25 Jul 24

Emma at RedTech Recruitment was an amazing help and critical to me landing my role. From the initial discussion about the role right through to receiving an offer, they were very helpful throughout the whole process with fast responses, fantastic advice, guidance and insight. Emma and RedTech provided an excellent service that highly recommend to any graduate looking for a job in STEM

Jack Holden

22:35 24 Jun 24

I absolutely recommend working with RedTech. Robert was absolutely amazing to work with, from the beginning to the end of the selection process. He provided outstanding interview preparation resources and great insights into what the employer wanted to see from me, all of which amounted to receiving a job offer on my first time working with RedTech.I couldn’t be more pleased with the help I received and the outcome, and I would 100% recommend RedTech to anyone else seeking a job.

Vlad

15:41 13 Jun 24

RedTech, and my contact Robert in particular, have been absolutely brilliant in helping me get my first job in tech as I switched career paths. The company they referred me to is wonderful and a perfect fit for me, the support they gave me through the application process has been exactly on point, and they even negotiated for me a higher salary than I was asking for. I cannot recommend them enough.

Leo Germaine

11:55 13 Jun 24

Really good recruitment company, very helpful and Rob was especially very helpful

Jake Gostling

08:47 31 May 24

I had the pleasure of applying for a job with RedTech as the recruiters, more specifically Annie, and what a great experience it was.I was helped with my CV, Portfolio and was given various guides on how to get the most out of my interviews. Needless to say it was thanks to Annie’s help that I was successful in my job search.

Jasper Tatum

10:29 16 May 24

I've had a fantastic experience with RedTech recruitment over the past couple of months, who successfully placed me in my new Full Stack Software Engineering role. Emma was a great help throughout the application process, from initially reaching out with the role, to organising my virtual and in-person interviews, as well as communicating feedback between myself and my new employer. Robert was also super helpful in taking over when Emma was off on holiday - it was really nice to have this consistent communication from RedTech. Would highly recommend!

Benpn Naughton

11:00 15 Mar 24

My experience with RedTech was absolutely brilliant- both Annie and Rob were so helpful, informative, and supportive throughout the application process. I felt I gained a real advantage applying for the job, their insight and assistance was invaluable. Very useful interview prep and advice too!

Olivia Barton

16:03 14 Mar 24

The recruitment team were exceptional, they were always in communication with me and prepared me thoroughly during the interview process and were a fantastic help. Would highly recommend.

Dohee Lee

09:53 08 Mar 24

Red Tech played a huge role in helping me secure my new role as a junior software engineer. I am deeply thankful to Annie for her support and guidance throughout the interview process. I highly recommend Red Tech to anyone seeking new opportunities in the tech industry

Nathan Proudfoot

09:36 01 Mar 24

RedTech were fantastic in helping me land a great new role. Annie in particular was amazing at making sure I was fully prepared before each interview and keeping me updated every step of the way. Huge thanks to Annie and team.

George

16:25 19 Feb 24

My experience with RedTech was fantastic. Emma was helpful, informative, and kept me up-to-date on my application from start to finish, landing me my first graduate job.

Matthew

15:22 06 Jan 24

Annie was friendly, quick to respond, and helpful, from first interview all the way to receiving my job offer and after. Highly recommend!

Manishah

22:30 01 Jan 24

I am grateful to have come across RedTech Recruitment, and specifically Annie, who was professional and maintained clear communication at each step, making the entire process seamless and stress-free. Annie provided clarity on the available opportunities and discussed the company background and the process in detail. Additionally, she was swift with responses and addressing questions. I would highly recommend their services to anyone navigating their career path. A big thank you for turning this experience into a success!

Mai Connell

11:08 29 Dec 23

Recently went through redtech to get my dream job. Everyone there is so lovely and helpful, they did everything they could to make sure such as improving my cv, helping gather all the information I needed prior my interview, they kept up to date with me making sure I was prepared and confident. I can’t thank this company enough for all the help, special thanks to Robert and Rebecca!

Alexander Platt

09:54 11 Oct 23

Amazing recruitment service, brilliant communication all the way through and helped a ton as an intermediary throughout the process. Annie was a pleasure to work with, very kind, always quick to respond and was always in touch to help with both the interview period and the process after. Cannot recommend enough!

Jessica Russell

14:08 06 Oct 23

Annie and Robert were great to work with - very helpful at every step of the process and quick to respond when I had questions!

Oscar S

20:26 17 Aug 23

Both Rebecca and Robert were incredibly helpful in providing guidance and valuable advice during my two interviews. I was also kept up to date regularly with how my application was progressing.

Elorm Avevor

09:29 24 Jul 23

Robert and Rebecca were always available to help, with regular updates from the employers. Their resources such as interview prep material were invaluable. I would definitely recommend giving them a call.

Tim Webb

09:42 10 Jul 23

Annie at redtech recruitment was an absolute pleasure to work with. She made sure that is was ready for each stage of the interview process and ensured all my questions were answered. She kept in touch with me right up to my start date in case there were any issues.

Aidan

15:42 11 Nov 22

RedTech are a wonderful recruitment agency who were incredibly helpful in my job search. The staff are always quick to respond and are proactive in searching for great roles they think you'll be a match for. They're very knowledgeable about the industry and the hiring process and have useful advice at all stages of the process, right through to final interviews. Would absolutely recommend getting in contact with them to anybody looking to start a tech career.

Joe Xia

17:48 04 Oct 22

Very quick and efficient, and with very good relationships with firms - about an hour after having a call and sending over my CV they'd secured an interview with a firm whose offer I have just accepted (my first role out of university). I would highly recommend working with them.

Mohan Deo

10:41 22 Sep 22

During my recent job search, I have worked with many recruiters and I can honestly say that Robert at RedTech blows all others out the water! He has helped me to secure my dream job at an amazing company. I also had a stressful situation with another company he was not involved with but was able to guide me through. He would even call to check in with how it was progressing.Above all, I really appreciate how personal the service feels and the time Robert puts in to help secure a job that’s right for you.

B T

12:38 22 Jul 22

I sent my CV in and Annie quickly contacted me about a tech position. She provided some details about the company and position along with some interview tips. Annie updated me constantly and made sure I was prepared for the interviews. Two interviews later and I landed the role! All within ~1.5 weeks.Overall, a friendly, professional agency that helped me land an interesting position with a great company before graduating. Would recommend to any STEM students who are unsure about what they want to do after university.Brandon

Ruth Matthews

18:32 28 Apr 22

Rebecca matched me with a fantastic job, and gave me very helpful advice throughout the whole process. She was friendly, warm and professional and a pleasure to work with. She was genuinely invested in finding me the right role. I can't recommend RedTech Recruitment enough!

Daisy Butler

19:35 20 Apr 22

RedTech was superb from start to finish in my job search. Robert was incredibly quick in communicating updates with me, responding to my questions and supporting me throughout the entire interview process. Having taken great care to understand exactly the type of role I was looking for, Robert helped me secure a job well beyond what I had hoped for. Thank you, RedTech!

Elise Ratcliffe

15:28 01 Apr 22

I cannot overstate how amazing this company have been! Rebecca was very responsive and helpful from the very begging, providing a superb CV template to improve my chances of getting an interview - working late into the night to send this out as soon as possible. She provided support all the way through to final interview days, sending over documents on recommended interview preparation. Rebecca was a very positive person to work with and changed my life by getting me first job in industry! I will be forever grateful, and I highly recommend RedTech to anybody looking into getting a job in technology.

Monim Wains

18:53 17 Jan 22

RedTech has been a great recruiter to work with. Robert was incredibly friendly and encouraging throughout, and made the whole process go much more smoothly. As a graduate looking for my first time role, it was really reassuring to have that support.I found that RedTech was responsive to my questions, helpful with their suggestions, and led to a very good outcome in a short space of time.

Yin Long Ho

09:43 07 Dec 21

It has been a pleasure working with RedTech. Robert always responds swiftly, often within minutes. Before each interview, he also provided some guides and relevant materials about the interviewer, which I found extremely helpful and time-saving. Thanks to these materials, I came up with some good questions and displayed proper research during the interview.RedTech is easily the best recruitment agency I have met during my job hunt. They listed some of the most compelling and relevant job positions. More importantly, they are willing to go one step further and equip the candidate with their best effort. Highly recommended.

Sean Thornber

12:48 09 Aug 21

Highly recommend any graduate looking for a job in tech to make use of this company. Within weeks of graduating university they had found multiple positions for me to apply to and provided great support throughout the application and interview process, leading to me landing a job incredibly quickly. Can't recommend them enough!

Zac Gray

12:24 30 Jul 21

I would definitely recommend RedTech to graduates searching for a tech based role, they found me a fantastic opportunity straight away. The information and support they provided through out the application process was really helpful in securing me my new job which I start in September!

Jack Maskell

11:21 10 Jun 21

RedTech have been outstanding throughout my job search and helped me into a great position faster than I thought possible. The staff at RedTech were friendly, responsive and helpful with deep knowledge of the companies they recruit for. They went beyond expectations to provide support and negotiate on my behalf.RedTech give an experience far removed from the inhuman trudge of throwing your CV at the wall hoping that it will stick, instead seeking to understand your unique talents and find positions that are suitable for you.If you're a graduate looking for a job in tech, I strongly recommend starting your search with RedTech.

Charlotte Saunders

22:32 09 Jun 21

My experience with RedTech has been fantastic and I highly recommend them to any applicants seeking a job. The entire process from application to starting my new role was straightforward and stress free thanks to Rebecca.Rebecca is thoughtful and easy to talk to, she displayed a genuine interest in my skills and interests and ensured I was pursuing a role that suited me. She spent time supporting me through each step, offering useful tips and feedback after interviews, answering any questions I had and ensuring I was confident and prepared.Thanks again!

Charlie Worsfold

21:57 26 May 21

Like so many others hunting for new jobs these days, I seemed to keep coming up short, after contacting well over a hundred firms looking for employment and traversing multiple sites I just couldn't make it over the line for whatever reason.There was too big of a gap between what I was expressing about myself and the firms listening and looking for candidates. The team over at RedTech Recruitment were able to bridge that gap.I got into contact with Robert, who was able to chat to me about exactly what I was looking for, helping to identify my skills and then find roles that I could fit into well. This part was fantastic as I felt like a person again, rather than a number or an excel cell.After only a week or two I had two interviews, the second of which went extremely well, and I was accepted into my new role; I have been working with them for 2 months now and it's been excellent so far, and I hope to work for them far into the future.RedTech, in short, are amazing and I quite literally could not have done it without them, (well maybe I could have on a long enough time scale, but no way was I going to wait around and find out).Thanks so much all.

Liam Mordue

08:24 09 Apr 21

Robert helped facilitate the entire application process for my current job and his geniality, advice and professionalism were nothing short of invaluable to me the whole time.I highly recommend RedTech in all aspects of what they do - thank you so much!

Stefan “ReyPressPlay” Okolo

11:47 23 Mar 21

Absolutely fantastic, candidate-focused recruitment service. I was at my wit's end after a draining 8month-long job hunt. I had spoken to countless recruiters, most of which took my CV and disappeared or just seemed to give up due to my lack of experience. But Robert made me feel like more than just a name on a sheet. His personalised approach to managing you during your recruitment process is a breath of fresh air.

Ned Kincaid

17:25 22 Feb 21

I initially applied for two roles as a Software Engineer through RedTech, and throughout both processes Robert and Rebecca were a big help in providing me with all the support you would expect, and all the aftercare that goes beyond: checking up on me before and after interviews and the whole works. They were super friendly on the phone and very knowledgeable, and as a result they were able to recommend a third place for me to apply for.Having been told it would be competitive, especially given my background, they prepared me well and I have now just completed day one at what I can only describe as a dream start for me. I owe a huge thanks to both for their help and commitment into getting me here. Somewhere I never thought I'd be!I'd recommend them to anybody looking for roles in and around Cambridge, their area of expertise and a great hub for the industry as a whole in the UK. Cheers Robert and Rebecca!

Christopher Wild

13:12 25 Jan 21

Couldn't recommend more, the most professional and pleasant recruitment service I have used by far.

Calum

17:58 07 Dec 20

My experience with RedTech Recruitment has been nothing short of fantastic and I highly recommend their services. Rebecca was incredibly responsive, helpful and always happy to answer any questions I had. She always made me feel fully prepared for interviews and I always felt that she was on my side and genuinely cared. Both Rebecca and Rob are lovely people and the whole experience has been an absolute pleasure.

Julia Bizon

16:32 20 Oct 20

Applying through RedTech was a pleasant, stress-free and efficient process. I applied to a posting I saw on their website, was contacted by Robert a day later, and then had two interviews the following week!Robert was very friendly and made sure I was well informed every step of the way. He provided me with a lot of great interview preparation tips, as well as information on the company and my interviewers. After each stage, he ensured I got feedback and answered any questions I had. Most importantly, he addressed the reservations I had about the company, giving me advice and putting me at ease.I believe RedTech would also be a great help to anyone looking to relocate. Moving house during a pandemic is, unsurprisingly, a difficult process. Robert was happy to discuss this with me and gave me some helpful advice on the logistics of moving to Cambridge from abroad. Additionally, he mentioned that RedTech provide guides on moving and finding a flat in Cambridge - truly above and beyond.Overall, RedTech is definitely one of the best recruitment agencies I have worked with. Highly recommend!

John Heaven-Terry

11:45 12 Oct 20

Going through RedTech was an streamlined process, with very response recruiters with communication between Myself, them and My Employers.First company after 6 months to get me a job and an interview, which I would put down to them, as they give you loads of resources and help and information about the company your applying for, making the interview process and gaining information about the company a lot easier. Rather than having to go through everything yourself.Extremely Friendly, and are always available to be asked any questions at anytime, sometimes even out of hours if its important!Certainly one of the best Recruitment Agencies I've worked with during my Job Hunt.

Ashon Subramanian

08:49 05 Oct 20

Robert from RedTech helped me get my first job out of university within a few weeks if initially contacting me. He was immediately friendly, provided great advice for interview preparation and was very pro-active in communicating with me and the company, I always felt reassured by his approach. This is one of the best recruitment agencies to use if you're looking for a great career, many thanks to Robert for all his help.

LM N

15:43 30 Sep 20

Rebecca helped me get a job in the covid crisis. Her advice saw me get multiple interviews after receiving dozens of rejections. She was helpful and friendly throughout the whole recruitment process. I'm very grateful and would recommend RedTech because of her. Thanks!

Jeremy du Plessis

17:46 24 Sep 20

I have had the pleasure of working with Rebecca Mister from RedTech Recruitment during my ongoing job hunt. I have found Rebecca to be a cut above the rest when it comes to recruiters; I feel as though she is genuinely interested in finding out about me and my skill set, and is very thoughtful and diligent when it comes to arranging interviews with prospective employers. Based off this experience I would highly recommend RedTech to anyone applicants or business owners (etc.) seeking assistance in finding jobs or candidates.

Zain Ali

18:02 14 Sep 20

I got contacted by RedTech Recruitment soon after my graduation, it helped me land a job within a month. They are fast, responsive and extremely professional. I highly recommend them, I had a great experience.

francesco la marca

15:30 01 Sep 20

Robert and Rebecca form an amazing team at Redtech Recruitment.I applied through a job offer posted on LinkedIn for a marvellous position in a top tech company, and I was followed through the entire interviewing process by Robert and for few days by Rebecca.They are extremely professional, fast, friendly and prepared to give resources and advices to get through the entire process. I was never left alone during the whole period and when I had questions they were always there to answer them.I highly recommend RedTech both for candidates, who are looking for new opportunities, but also to companies that are looking for a professional and reliable recruitment service.

Francesco Arena

18:37 10 Aug 20

From my personal experience I can say that RedTech is by far the most professional recruitment company I have ever dealt with. They provide candidates with all the support needed for the selection process and with extremely valuable advice.

Thenu Viknarajah

08:18 07 Aug 20

Fast, Amazing, SharpI've dealt with a lot of recruitment agencies but none have been as quick to getting me an offer as Robert from RedTech Recruitment. He ensured he was communicating with me through the entire process, letting me know what the company's thought cycle was and how they're moving forward. He went out of his ways to get me feedback after each stage of the interview and gave me some clarity on what his impression on it was too.Highly recommended :)

Benjamin Gowers

10:29 30 Jul 20

I was contacted by RedTech about a promising sounding job. Just a few weeks later, I got it! With the help of my fantastic recruiter, the hiring process was a breeze. I was never left in the blue and I was given all of the right resources to help me through the application and interview processes.If you get contacted by a RedTech recruiter, know that you’ll secure an exciting career before you know it!

Daniel Green

13:48 17 Jul 20

Having recently used RedTech as a candidate, I can say that they are knowledgeable, friendly, well-connected, and generally all-around enjoyable to work with.Their service was quick, considerate, and understanding, and they were always willing to listen to help alleviate any concerns.I would strongly recommend this company for recruitment services as a candidate.

Hafiz

14:19 09 Jul 20

Robert made the first contact with me through linked-In, and immediately facilitated an interview with a promising start-up. the sheer professionalism and assistance was outstanding.

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